Frequently Asked Questions

We’re Often Asked…

Answers to the most common questions about our services, areas, payments, and standards.

General Questions

Everything you need to know before booking our cleaning services.

What areas do you cover?

We provide cleaning services across the North of England, including Leeds, Manchester, Sheffield, Liverpool, Newcastle, York, and surrounding towns

How do I book a clean?

Simply contact us by phone, email, or through our website form. We’ll discuss your needs and get you booked in at a time that suits you.

Do I need to be at home during the clean?

Not at all — many customers give us access and return when the job’s done or come up with other suitable arrangements for access.

Do you clean offices or commercial properties?

No, we focus solely on domestic cleaning, including general, deep, and end-of-tenancy services.

Services Questions

Answers about what’s included, how it works, and what to expect during your cleaning.

What does General Domestic Cleaning cover?

Day-to-day household tasks such as dusting, vacuuming, mopping, cleaning bathrooms, kitchens, dishes, beds, bins, and more. You set the priorities.

What does Residential Deep Cleaning cover?

A full top-to-bottom scrub, including inside appliances, tiles and grout, skirting boards, hard-to-reach areas, and other areas a regular clean may miss.

What does End of Tenancy Cleaning cover?

A detailed, letting agent-standard clean covering kitchens, bathrooms, bedrooms, living spaces, hallways, cupboards, appliances, tiles, fixtures, fittings, and more.

How long will a clean take?

Depends on your home and the type of clean. We’ll provide an estimated time-frame when you book and make the most of the time we have.

Pricing Questions

Helpful information about payments, rates, and how to schedule your service.

What payment methods do you accept?

We accept cash or card upon completion. For lettings agents or landlords, alternative terms can be discussed in advance.

How much notice do I need to book?

The more notice the better, but we’ll do our best to fit you in quickly, particularly for end-of-tenancy cleans.

Do you offer discounts for regular customers?

Yes — ongoing domestic cleaning can be arranged at discounted rates.

Quality & Trust

Information about our team, standards, and guarantees.

Are your cleaners insured and vetted?

Yes — all staff are fully trained, background-checked, and insured for peace of mind.

Do you guarantee your work?

We aim for high standards every time. If something isn’t right, let us know and we’ll put it right promptly.

Do I need to provide cleaning products or equipment?

No — we supply everything required. If you prefer us to use your own products, we can accommodate that too.

Let’s Talk

Still Have A Questions?

Get in touch, a member of our team will be happy to answer any questions you may have.

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